Questions & Answers

Questions about the Premium subscription

Why do I have to pay to get access to some of the app features?

What features are included in the Premium subscription?

Does the Premium subscription apply to all family members?

I bought the Premium subscription but I still don’t have access to the Premium features within the app

How can I cancel my subscription?

Questions about safety and privacy

How do I delete my account?

Is the app safe to use?

How do you deal with privacy?

Questions about app functionality

When will the app support my country?

Can I search for food items in the US only?

When does the app reset the daily status?

How do I change my account password?

How do I change the name of my user?

How do I change the name of my formulas?

Does the app work offline without an internet connection?

Questions about issues and problems

I can’t find the app in App Store or Play Store

I can’t find certain app features

My user has disappeared

There’s something wrong with the app

Questions about other things

Where do I download the app?

How can I support the project?

How can I get in touch with you?

Who created the EasyPKU app?